Refund policy

Returns & Exchanges
Since each piece is handcrafted exclusively for you, we do not accept returns, exchanges, or cancellations once an order has been confirmed.

However, if you receive:

• A damaged product

• An incorrect item

• A product with a manufacturing defect

Please email us within 48 hours of delivery along with your order number, unboxing video and clear photographs. We’ll be happy to review the issue and arrange a suitable resolution.

Cancellation & Order Changes
Need to update your shipping address or contact details? Please reach out within 12 hours of placing your order. As all our products are made to order, once production or dispatch has begun, changes or cancellations may not be possible.